The following persons may make a complaint against a licensed private healthcare facility ("PHF") to the Committee on Complaints against Private Healthcare Facilities:

• A patient of the PHF;
• A next of kin of the patient;
• A substitute decision maker of the patient ^{Note 2};
• A person authorized by the patient in writing to make a complaint; or
• The personal representative who acts officially for the deceased patient.

Note 2: Substitute decision maker of the patient is defined under section 8A of the Private Healthcare Facilities Ordinance (Cap. 633). For a patient who is aged below 16, please refer to section 8A(2) of Cap. 633 for the eligible persons who may lodge the complaint as a substitute decision maker of the patient. For a patient who is aged 16 or above and is any one of the descriptions as set out in section 8A(3) of Cap. 633, please refer to section 8A(4) of Cap. 633 for the eligible persons who may lodge the complaint as a substitute decision maker of the patient.